Frequent questions

It is an artificial intelligence computer that sits in your office, together with a support plan. Inside are the AI assistant, the document archive with search, backups and security systems. You use it from the browser, from iPhone or from Android.

Two things: the computer (hardware with the software already installed, and the warranty) and a support plan. The Basic plan is included free with every computer; the Plus, Pro and Individual plans are paid.

You open it from the browser on your computer or from the app for iPhone and Android. From there you use the assistant, search your documents and, if you wish, control the office lights, climate and access.

Level 1 (€999) is the starting point, with refurbished and tested main components. Level 2 (€2,999) has all-new components and more room to grow. Level 3 (from €7,000) is configured to measure for heavier workloads. Prices include VAT.

To keep the price at €999, the processor, motherboard, memory and graphics card are used or refurbished, bought from specialised companies. Drive, power supply, case and fans are new. We assemble every computer ourselves and test it for at least 24 hours at full load.

Yes. You can add memory, storage or a newer graphics card, or move to Level 2 or 3. The path depends on your needs; we discuss it before the order.

No. At this stage we sell only to companies and professionals with a VAT number.

Cloud models are excellent and we do not ask you to give them up. Local AI keeps your documents, knowledge base and AI processing on your own computer, with predictable costs and work even without the internet for local tasks. When a task needs more power, CLARYEL can send a filtered request to a leading cloud model, keeping the meaning while removing personal data and trade secrets; it reduces risk but does not promise 100% anonymisation.

The AI models, the document archive and the memory run on the computer in your office. Data can stay on your premises: nothing leaves without a path you decide. The cloud is optional. Remote support connects to the computer only at your request and with your consent.

We connect remotely only at your request and with your permission. During the connection, encrypted personal data stays disconnected and is not accessible to support. Every request becomes a ticket.

The owner decides who may see and act on the computer. Every application has an emergency encryption button for administrators: it locks the data and destroys the keys kept next to the computer. Data comes back only with the backup keys you stored beforehand.

Write to amministrazione@claryel.it (the mailbox is always active) or use the Support button on the site after signing in with CLARYEL ID. We respond within 4 working hours, Mon–Fri 9:00–18:00 (Italian time). Phone support is in preparation.

Our AI agents answer first. If they do not solve the problem, or if you are not satisfied, the request passes to a specialist during working hours, according to your plan. Every request becomes a ticket.

Basic (€0, included): hardware warranty and AI agents for our hardware and software. Plus (€29.99/month): also the software you add. Pro (€149.99/month): a specialist also for software, hardware and infrastructure, plus business consultations. Individual (from €500/month): maximum priority and a target of replacing the computer within 24 hours. Prices include VAT.

Our AI agents answer immediately, around the clock. Our specialists work Monday to Friday, 9:00–18:00 Italian time (CET/CEST): we respond within 4 working hours, and within 1 hour for critical failures. On the Individual plan, critical failures get a response within 1 hour, 24/7. On the Basic and Plus plans, a specialist handles warranty cases and critical failures; other questions go to the AI agents.

The paid plan’s service stops immediately. The warranty on the computer and the cases it covers remain valid.

We analyse your business from a questionnaire, send you a presentation of how AI can help, and then hold an online consultation. It costs €81.15 + VAT (€99.00 VAT included, VAT 22% €17.85) and is credited toward the purchase of the computer. If you decline after the consultation, we refund 50%. The offer is limited to the project start.

Use the «Request an available configuration» button on the level page or write to us from the Contacts page: we will get back to you with the right configuration and a quote.

Yes, all published prices include VAT (22%).

The €81.15 + VAT consultation is paid online by card. The Box is paid in full in advance by bank transfer before shipment, unless instalments are agreed; plans are paid in advance against an invoice. We issue electronic invoices through SDI, the Italian e-invoicing system: give us your recipient code or PEC.

You can pay for Levels 1 and 2 in 12 monthly instalments if your company has shown its creditworthiness, under specific written conditions. Instalments from 24 to 60 months are being defined. For Level 3, terms are agreed case by case.

Delivery within Italy is free.

For businesses the warranty lasts 1 year and is part of every sale. It can be extended to 2, 3, 4 or 5 years (price being defined). It is backed by a reserve of tested spare parts; Levels 2 and 3 add the manufacturers’ warranties.

Open a request with support: it becomes a ticket. We first diagnose the problem, remotely too with your permission, then repair or replace the component. With the Individual plan the target is to replace the whole computer within 24 hours.

CLARYEL Box is a young product. We say so openly and publish the evidence.

CLARYEL SRLS, an Italian company based in Fino Mornasco (Como), VAT number 04258140138, founded by Viktor Khudiakov. In 2026 it obtained the Bando Nuova Impresa grant of Regione Lombardia.