Launch offer
The first month of service is free on any support plan.
CLARYEL Box · Support & consulting plans
Support & consulting plans
Every computer we supply comes with the free Basic plan, which includes consultations on our hardware and the installed software. Paid plans add the installation of your own software and its connection to the computer, bring in specialists for wider questions, and add business consultations, infrastructure upgrade consultations and priority service.
For us, support means more than repairs: we help the system grow with your work. A hardware upgrade within a plan is a consultation and a selection of components and configuration; the hardware itself is paid for separately.
A plan can be ordered and paid for separately from the computer purchase. Payment by invoice after confirmation.
At this first stage we sell only to companies and professionals with a VAT number (P.IVA). Our terms of sale for businesses apply. General terms of sale B2B (Italian original)
If a subscription payment is not made, the service stops immediately. Warranty cases are still handled.
On the Basic and Plus plans, the specialist response times apply to possible warranty cases and to critical failures, for the initial diagnosis; other requests are handled by the AI agents. A response time is not a resolution time. Support SLA (Italian original)
Box configurations can also be bought in 12 monthly instalments, for companies that have shown their creditworthiness and under specific written conditions. Level 1 · Level 2
2 months free: you pay for 10
Promotions cannot be combined.
First 10 sales
Six months of the Individual plan, which otherwise starts at €500 per month: the first 3 months are free, then 3 months at the minimum paid rate of €29.99: €89.97 in total for half a year.
Promotions cannot be combined.
Basic
€0
Included with the delivery of our computer
- Hardware warranty under the purchase contract and the law, or under an extended warranty
- Consultations with our AI agents, 24/7, on our hardware and the CLARYEL software stack
- A specialist joins only for hardware warranty cases
- AI agents answer immediately, around the clock. Specialists work Mon–Fri 9:00–18:00 Italian time (CET/CEST): response within 4 working hours, critical failures within 1 hour. On the Individual plan, critical failures within 1 hour, 24/7.
Plus
€29.99 VAT included per month
€24.58 excl. VAT (IVA 22%)
€299.90 VAT included per year
€245.82 excl. VAT (IVA 22%)
Everything in Basic, plus:
- Installation of your own software and its connection to the computer, by our agents or by you
- Agent consultations and maintenance for the hardware and all installed software, including the software you added
- A specialist still joins only for warranty cases
- AI agents answer immediately, around the clock. Specialists work Mon–Fri 9:00–18:00 Italian time (CET/CEST): response within 4 working hours, critical failures within 1 hour. On the Individual plan, critical failures within 1 hour, 24/7.
Pro
€149.99 VAT included per month
€122.94 excl. VAT (IVA 22%)
€1,499.90 VAT included per year
€1,229.43 excl. VAT (IVA 22%)
Everything in Plus, plus:
- A specialist joins for software and hardware questions, including advanced questions about working together with your equipment and your whole infrastructure
- Business consultations: agents advise on business, on scenarios for applying, testing and connecting AI, and on industries, based on our collected knowledge base; a specialist joins when needed
- Consultations on upgrading your infrastructure and hardware: we help assess what is needed and select components and configuration; the hardware itself is paid for separately
- AI agents answer immediately, around the clock. Specialists work Mon–Fri 9:00–18:00 Italian time (CET/CEST): response within 4 working hours, critical failures within 1 hour. On the Individual plan, critical failures within 1 hour, 24/7.
The contents of the plan are expanding.
Individual
from €500 VAT included per month
€409.84 excl. VAT (IVA 22%)
Everything in Pro, plus:
- Maximum priority
- A specialist responds to critical failures within 1 hour, 24/7
- Individual service
- Fast hardware replacement, with a target of replacing the computer within 24 hours
- Terms are discussed individually
Compare plans
| What is included | Basic | Plus | Pro | Individual |
|---|---|---|---|---|
| Hardware warranty | ||||
| Consultations with our agents on our hardware and software | ||||
| Installing your own software, connecting it to the computer and maintaining it | – | |||
| When a specialist joins | Warranty cases only | Warranty cases only | Software, hardware, infrastructure | Maximum |
| When a specialist is available | Mon–Fri 9:00–18:00; response in 4 working hours, critical failures in 1 hour | Mon–Fri 9:00–18:00; response in 4 working hours, critical failures in 1 hour | Mon–Fri 9:00–18:00; response in 4 working hours, critical failures in 1 hour | Mon–Fri 9:00–18:00; response in 4 working hours; critical failures in 1 hour, 24/7 |
| Business, AI scenario and industry consultations | – | – | ||
| Infrastructure and hardware upgrade consultations | – | – | ||
| Individual service and fast hardware replacement | – | – | – |