Phone lines: being prepared
We are preparing dedicated support phone lines. The numbers will be published on the Support page once the lines open; please do not use unofficial numbers.
Not only technical support
Support & consulting
We do more than fix problems. Our agents and specialists help with our hardware and all the installed software, install your own software and connect it to the computer and, in the Pro and Individual plans, also advise on business, AI scenarios, industries and upgrading your infrastructure. They draw on a large knowledge base that includes industry-specific knowledge and search the internet live during the conversation.
What we help with
Technical support remains the foundation. Every computer comes with consultations on our hardware and our software stack: our agents explain how the system works, help diagnose problems and answer questions about settings, and every request becomes a ticket, so nothing gets lost.
Many customers need more than the stack we deliver. From the Plus plan upwards, we install your own software, integrate it into the supported stack and then advise on it and maintain it together with the rest of the system, so that new programs work with your data and your existing services rather than alongside them.
In the Pro and Individual plans, our consultations go beyond technology. We advise on business processes, on scenarios for applying, testing and connecting AI and on the specifics of your industry, and we help plan upgrades of your hardware and infrastructure: we assess what is needed and help select components and configurations. An upgrade within a plan is a consultation and a selection; the hardware itself is paid for separately.
How to reach us
Support in 100+ languages
Contact support in any of 100+ languages: we answer in the same language you write or ask in.
Voice and text on the website
The Support button on the website, by voice or by text, for signed-in users. Screenshots can be attached to the conversation.
Company email
The company mailbox is always available.
amministrazione@claryel.itAgents around the clock, people during business hours
- AI agents answer immediately, around the clock
- Specialists work Mon–Fri 9:00–18:00 Italian time: response within 4 working hours, critical failures within 1 hour; on the Individual plan, within 1 hour, 24/7
- A specialist joins as your plan provides: for warranty cases on every plan
- Every request becomes a ticket
Ask about business, not only about technology
In the Pro and Individual plans you can ask an agent how to automate a process, which configuration fits a task, or how AI is used in your industry. The answer draws on the knowledge base and on a live internet search, not only on the manual.
Technical details · Remote management
Remote management
All CLARYEL systems support remote assistance, only with the customer’s permission: as your plan provides, an agent or a specialist connects remotely to diagnose and fix the system. On Level 1, remote management of the computer is optional. What is included at each level is described on the level pages.
Level 2 uses a motherboard with Intel vPro support, which allows hardware-level management, including BIOS access, with your permission.
Personal data stays out of reach
Encrypted personal data stays disconnected during any remote session and is inaccessible to support under any circumstances.
Extended support
Technical details
- On the Individual plan: fast hardware replacement, with a target of replacing the whole computer within 24 hours.
A free Basic plan comes with every computer. Paid plans add the installation and integration of your own software, specialists, business and upgrade consultations, and priority.